We had swim up diamond club as my past review it was the simple things key on your wrist, unlimited towels and chairs( comfy all cushioned) always available and we went March break. At first they gave us the wrong room it was two queen beds when it was just my girlfriend and I. I dont think however we will go to a Royalton again because of:-travel smart hardsale-diamond club-second class guest feel-staff under pressure to upsell all the time-smoking in public areas allowed, Dear BMC1995.We are very thankful for the time you took to let us know all these details about your stay. Also for management if my in laws wanted to view the hotel and maybe switch from their other hotel your staff and policy ruined that experience. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. Please note that during the check in all clients are encouraged to make use of the safety box in their room. A free manager's reception is offered daily. and cancelled. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC, JuanT2896, General Manager at Royalton Bavaro Resort & Spa, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. The food is ok nothing out of this world. The beach is heavenly but it does have seaweed. They also have guests that play loud music all the time and they allow it. The spa is really good albeit expensive without vouchers.The hotel is stunning, the service is friendly but inconsistent. We took a note about your point. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Staff are under pressure on "questionnaire night" but more relaxed other times. second night we were victims of theft not once but TWICE ...money was stolen from purses and designer shoes were stolen from our room ...security acted as if it was a joke and so did the front desk spoke with Joanna and she tried to help but failed we literally had to come to the front desk and confront the staff member about the theft only to get into an arguement with the front desk supervisor and was threatening to call the police on us if we didn’t calm down ....they shoved a incident report in our faces with no apologizes and told us to go to the police station on our vacation and that they would investigate ....we come back from a day long excursion and get to the desk and speak with Joanne the front desk who gave us her sincere apology and that they investigated and they found nothing she offered us a massage credit ...we declined ...this place is nothing like the royaltons in other places ...poor slow service , young unprofessional staff members who joke and play around all day and offer no service BEWARE! Les enfants ont beaucoup joué dans la lazy river et le flow rider (pour celui-ci il fallait payer et réserver mais ça vaut la peine). Please, receive our sincerest apologies regarding this situation; we assure that actions are being taken to avoid this kind of situations in the future.We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests.Our Vacation Club Travel Smart representatives contact with guests is not mandatory, presenting projects of our resorts in Punta Cana and the different properties allied with Sunwing all over the world for our frequent travelers. We are glad the facilities, food, rooms, drinks, and services offered to you by Jennifer and Bianca; were to your complete satisfaction.We are sincerely looking forward to the pleasure of welcoming you again in Royalton Bavaro Resort & Spa and assure you that you will enjoy superior services and facilities on your next visit.Warm regards from paradise.Sincerely,Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, We arrived tired and were greeted by a member of staff with the magic words: Diamond Club? Royalton Bavaro Resort & Spa- All Inclusive is rated "Very Good" by our guests. This is not the kind of atmosphere you expect in a five star hotel. Prices are the average nightly price provided by our partners and may not include all taxes and fees. To leave our building, we had to walk daily past the rep from the CON that is travel smart. Please, receive our sincerest apologies regarding this situation; we assure that actions are being taken to avoid this kind of situations in the future.We are sorry about the impressions that you may receive about the service from our staff and management; our objective is to provide an excellent service to our visitors and always ensure a quality holiday among our guests.Our Vacation Club Travel Smart representatives contact with guests is not mandatory, presenting projects of our resorts in Punta Cana and the different properties allied with Sunwing all over the world for our frequent travelers. We took a note about your point. The beach is heavenly but it does have seaweed. If some of the staff member did not perform properly we sincerely apologize and assure you that the hotel does not agree with this conduct.We regret for the inconveniences that you may have with the reposition of your room; we understand there is always room for improvements. They are not allowed to carry any unnecessary personal items in the Hotels to avoid any misunderstandings. Guest rooms in the hotel are equipped with a coffee machine. At first they gave us the wrong room it was two queen beds when it was just my girlfriend and I. They look at you as if you had eaten one of their kids by the way, if you dare to cancel. Popular attractions Arena Gorda Beach and Hard Rock Golf Club at Cana Bay are located nearby. We had a terrible experience at Hunters where we were ignored by staff to the point that other guests were laughing when they noticed it too. I would visit this resort again but now that I know what “the gift” is I won’t opt in for it. Dear jeffreydiaz813Receive a warm regard from Royalton Bavaro Resort & Spa.We heartily appreciate your taking the time to write such a kind review on our resort Royalton Bavaro Resort & Spa. We will share every aspect mentioned with our managements and all related departments, so that they can apply the necessary improvements and no other guest will have the same impression as you, which is far from the experience we seek to provide. To make the most of the location, there's a … Taxes and fees that are shown are estimates only. We will share every aspect mentioned with our managements and all related departments, so that they can apply the necessary improvements and no other guest will have the same impression as you, which is far from the experience we seek to provide. The layout however means long walks to the main lobby area from the beach. Des promos & bons plans toute l'année ! We went to the restaurant ‘Scores’ the food was horrible there. This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC. It's exhausting. Some guests are inconsiderate and the hotel doesn't manage this properly (smoke and loud music). We said: no. Room service was ok, nothing out of this world. What an amazing coffee shop, the staff Naica, Elizabeth and Noemy were so helpfull, they made us the best Irish coffee ever. The room service was ok except the menu was very limited. The hotel staff work hard to remove it but it's out of their control. We care that our guests receive a great service, friendly, respectful at all times, and without distinction. Also the air conditioning no matter how much we adjusted it, it would be freezing. Over 150 Travel Experts to serve you! About Search Results. Stay at this 4.5-star luxury property in Punta Cana. This set the tone for our non diamond club stay. You ask for it but for you it's 15 dollars. Enjoy free WiFi, free valet parking, and an outdoor pool. and cancelled. Once they even got our things and moved them to another table while we were getting food and we think maybe they wanted to give that table to someone who had tipped? With eight restaurants, a lazy river, swim-up bar and casino, the Royalton Bavaro has all bases covered. We said we wanted the room selector fee back in that case (60 dollars) but settled for a room next to what we had ordered because he looked panicked. We moved our stuff back. However, we wanted a big bed and an extra one for our daughter and we were given a room with two twin beds (which we didn't like as we like a big bed to share) and a sofa made into a bed.Previously we have had issues with the room selector and sent emails to the hotel in english, spanish and to TUI but no one bothered to reply.The hotel is stunning, the facilities are beautiful. 1-866-573-3824. The guest services team were nice but they have a policy where outside guest cannot come in to view the hotel, I had my in laws staying at a resort about 5 minutes down the road and the guard when we came in approached us sarcastically and said I was informed there were two of you coming in why is there four, he then walked us over to the front desk like we were criminals trespassing at the hotel we had paid for, my in laws wanted to see the hotel to see if they wanted to switch or stay at this resort in the future, they let them in and said they cannot stay longer than 15 minutes and they cannot go past the lobby area, this comment has nothing to do with sales team or partners of the hotel this is strictly resort staff and resort policy. The venue was opened in 2013. KAYAK searches hundreds of travel sites to help you find and book the hotel deal at Royalton Bavaro Resort & Spa that suits you best. Royalton Punta Cana Resort & Casino, Punta Cana dès 151€ sur Tripadvisor: Consultez les 13 501 avis de voyageurs, 12 984 photos, et les meilleures offres pour Royalton Punta Cana Resort & Casino, classé n°39 sur 152 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. "No thank you" doesn't do when they grab you by the arm, they start putting things in bags and tell you to go to your room to get the cash for something you don't even like. The steaks and meals are keg worthy(popular upscale restaurant in Canada. Royalton Punta Cana Resort And Casino - Offering steam baths, a spa lounge and a Jacuzzi, Royalton Punta Cana Resort And Casino is set in Bavaro district, close to golf courses and coffee shops. The first time we spoke to him he tried to enthuse us with a catalogue of gifts we were going to get if we agreed to have breakfast (to be profiled) and then endure the most gruelling marketing presentation known to man to try and sell us a time share for tens of thousands of pounds. Book Royalton Bavaro Resort & Spa, Punta Cana on Tripadvisor: See 4,740 traveller reviews, 5,877 candid photos, and great deals for Royalton Bavaro Resort & Spa, ranked #36 of 153 hotels in Punta Cana and rated 4.5 of 5 at Tripadvisor. Take a look through our photo library, read reviews from real guests and book now with our Price Guarantee. The Score restaurant was the one that compared the absolute worst. The room service was ok except the menu was very limited. I am returning the end of November with my sisters and mom and dad(80 & 85)There is something for all ages enjoy, life is too short!!! Cordially, Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, We started with a romantic fun filled holiday just my husband and I at the new hideaway next door last dec. We saw the new Royalton Bavaro going up and knew we had to return with our daughter and friends for March break, and we were not disappointed it far exceeded our expectations. Ask Dennis W about Royalton Bavaro Resort & Spa. "No thank you" doesn't do when they grab you by the arm, they start putting things in bags and tell you to go to your room to get the cash for something you don't even like. We are glad to know that our facilities, property, and cleanliness were to your agreeable.Our main goal is to deliver a wonderful vacation experience to all our guests, and we deeply regret we missed our mark with you.We want you to know that we take care that our guests receive a great service, friendly, respectful at all times, and without distinction.Our team is committed to provide a smooth registration process that derives in pleasant welcome experience for all our guests; therefore, we sincerely regret that this has not been your experience at the moment of arriving, as well as we lament the situation with the room selector. YP - The Real Yellow Pages SM - helps you find the right local businesses to meet your specific needs. About an hour later after calling the front desk we were picked up and taken to a different room which was all the way in the back by the beach, it was also by the resort next doors which is under construction so we would hear this through out the day and if we wanted to sleep in and wake up a little bit later this noise didn’t make it easy. There are 8 restaurants on site, as well as a coffee shop/café and a snack bar/deli. Cordially, Juan TuñonGeneral ManagerRoyalton Bavaro Resort & Spa, We started with a romantic fun filled holiday just my husband and I at the new hideaway next door last dec. We saw the new Royalton Bavaro going up and knew we had to return with our daughter and friends for March break, and we were not disappointed it far exceeded our expectations. Stay at this 4.5-star luxury property in Punta Cana. Foncho's Coffee Shop, Bavaro : consultez 7 avis sur Foncho's Coffee Shop, noté 3,5 sur 5 sur Tripadvisor et classé #103 sur 135 restaurants à Bavaro. What an amazing coffee shop, the staff Naica, Elizabeth and Noemy were so helpfull, they made us the best Irish coffee ever. Room types may vary. Réserver Royalton Bavaro Resort & Spa, Punta Cana sur Tripadvisor : consultez les 4 733 avis de voyageurs, 5 843 photos, et les meilleures offres pour Royalton Bavaro Resort & Spa, classé n°35 sur 164 hôtels à Punta Cana et noté 4,5 sur 5 sur Tripadvisor. Also the air conditioning no matter how much we adjusted it, it would be freezing. About Search Results. Please, accept our sincerest apologies for the situations encountered in the room.We appreciate your feedback with some important observations; we can pursuit the excellence through the comments of our guests and take the corrective measures of the areas to improve what you explained to us.Once more, we would like to thank you for the time taken to extend us your important observations, please, consider this as your second home, where we hope to welcome you and your family back to show the changes made to provide you the best experience. The steaks and meals are keg worthy(popular upscale restaurant in Canada. Unfortunately the taste is geared to the american market not european so there is a burger van and not enough dominican food and their gorgeous fish. The only way we can guarantee the safety of our client’s belongings is, if all valuable objects and money is properly stored in the safety box. Relax on the famous shores of Bavaro Beach and enjoy All-In Luxury® at Royalton Bavaro Resort & Spa, a top-rated all-inclusive resort in beautiful Punta Cana. On Sale Now & Pay Less Guaranteed! The onion rings tasted like they came from ASDA and the chicken wings were...god knows. All our employees are meticulously checked when entering the work area and when leaving. The guest services team were nice but they have a policy where outside guest cannot come in to view the hotel, I had my in laws staying at a resort about 5 minutes down the road and the guard when we came in approached us sarcastically and said I was informed there were two of you coming in why is there four, he then walked us over to the front desk like we were criminals trespassing at the hotel we had paid for, my in laws wanted to see the hotel to see if they wanted to switch or stay at this resort in the future, they let them in and said they cannot stay longer than 15 minutes and they cannot go past the lobby area, this comment has nothing to do with sales team or partners of the hotel this is strictly resort staff and resort policy. We would like to confirm you that our internal procedures are based in the highest international standards of security and quality assurance. I have formally complained with the Roylaton Bavaro in Punta Cana, DR about our week trip in December 2019 booked back in August 2019 and was told by our booking agent prior to purchasing that Royalton Bavaro accommodates for dietary restrictions. Other than that experience we enjoyed our self at this resort, we really enjoyed the Brazilian restaurant, the Italian restaurant was very good as well. Do not stay here if you value your vacation and your items ! If you visit this hotel make sure you stop off for coffee or ice cream, you will not be disappointed. We sincerely lament the loss of your money, immediately after we received your report our Guest Service department our Security started to investigate. We deeply regret any inconvenience and we understand if you feel uncomfortable about this situation, but unfortunately we could not find any strong evidence to could affirm any responsibility about the supposed loss. This wouldn't be a problem except the room to have breakfast by the sea is limited so only DC people are allowed the privilege of having a coffee looking at the waves. This set the tone for our non diamond club stay. If you wanted to have smoked salmon you had to be DC. Royalton Bavaro Resort And Spa Punta Cana - hôtel de 5 étoiles. It's spotlessly clean. He turned around and we were left to fend for ourselves while we saw other people get given wet flannels to refresh themselves and cocktails. Cet hôtel fonctionne depuis 2017. It's spotlessly clean. The lecture of the lock was done and the staff was interrogated and revised. I would visit this resort again but now that I know what “the gift” is I won’t opt in for it. The staff just tell you things like the curtains on the bali bed will be back in an hour. Royalton Bavaro Resort & Spa: Coffee shop - See 4,595 traveller reviews, 5,553 candid photos, and great deals for Royalton Bavaro Resort & Spa at Tripadvisor. 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